I have not received a 'welcome' email to access my account, how do I log in?
I have lost my confirmation of registration, how do I access my account?
I have lost my password?
My domain names are held with different registrars / tags, can I merge these?
My registrant (account) names are similar but they will not merge?
I am using the merge facility, but one of my accounts is not listed?

I have not received a 'welcome' email to access my account, how do I log in?

You can log in using your existing confirmation of registration letter. If you do not have this you can contact us and we will be able to issue a 'welcome' email to you.

I have lost my confirmation of registration, how do I access my account?

If you do not have your confirmation of registration letter you can contact us and we will be able to issue a 'welcome' email to you.

I have lost my password - what should I do?

You can use the password reset service. Your password will be reset and an email will be issued to allow you to set a new password.

My domain names are held with different registrars / tags, can I merge these?

No, you can only merge domain names that are with the same registrar / tag.

My registrant (account) names are similar but they will not merge - why is this?

A computer calculation is used to determine how similar registrant (account) names are. You will need to enter your account and amend the registrant (account) name to be exactly the same.

I am using the merge facility, but one of my accounts is not listed - why not?

This could be for one of two reasons:

1. You are not listed as a contact on this account
2. You are a contact on the account but your email address or password maybe different.

If you are not listed as a contact you will need to contact your registrar or another contact on your account and ask them to add you. And if you are a contact but your email address or password is different, you will need to log into the account and amend these details.