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Timetable
| Action | Day |
|---|---|
| We receive a full and compliant copy of the complaint | Day One |
| We send the complaint to Registrant within | Three working days |
| Registrant must respond within | Fifteen working days |
| We forward the response to Complainant within OR (if there was no response) send an invitation to pay the fees | Three working days |
| (If there was a Response) Complainant has right to submit reply within | Five working days |
| (If there was a Response) Our trained mediator initiates mediation within | Three working days |
| (If there was a Response) Mediation starts and may last for up to | Ten working days |
| (If mediation has not setled the dispute) the Complainant may then pay the fee within | Ten working days |
| If the Complainant has not paid the fee then the Respondent may then pay the fee within | Ten working days |
| We appoint an expert upon receipt of fees within | Five working days |
| Case file is forwarded to expert who must make a decision within | Ten working days |
| Expert reviewer must review and return the completed decision to us within | Five working days |
| Decision confirmed to all parties within | Five working days |
| (Unless there is an appeal/court action) decision is implemented in | Ten working days |
| The vast majority of DRS cases end at this point | |
| (If there is a"Notice of Intention to Appeal") the person appealing must send the appeal notice within | Fifteen working days |
| (If there is an appeal notice) we pass it to the other side within | Three working days |
| The other party has to make an appeal notice response within | Ten working days |
| We will pass the appeal notice response to the appellant within | Three working days |
| ....and appoint an appeal panel | As soon as we can |
| The appeal panel should make their decision within | Thirty days (not workinig days) |
| We communicate the decision to the parties within | Three working days |
| The appeal decision is implemented within | Ten working days |
A flowchart of the Dispute Resolution Service process is also available.
Factors affecting the length of a DRS dispute
There are a number of factors that make a big difference to how long a DRS dispute will take:Is there a response? Response cases tend to take a couple of weeks longer than no-response cases, because no-response cases either end when the fees are due or go straight to a decision. If there is a response, there may be a reply and mediation.
Is the meditation successful? A successful mediation can end a dispute quickly and we cannot tell in advance when the mediation will succeed. Mediation is a powerful tool and it is often surprising who settles and at what speed, so this is hard to predict.
Is there an appeal? Having an appeal adds a few weeks to the process, but they are rare.
Can I speed the process up?
The main thing you can do to speed the process is to do everything you need to do quickly. If there is time for you to do something (for example, make a reply) and you do not want to make one, you can email us to tell us that, so we can move the dispute on to the next stage.
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Related Contacts
Contact the DRS team Telephone: 01865 332211 Email: drs@nominet.org.uk
If you need any more advice, request a call back and discuss your query with one of our advisors.
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